International courier firms operating in China are required to comply with Chinese laws and regulations and not to harm the legitimate rights and interests of Chinese clients, according to the State Post Bureau (SPB).
The SPB has recently received client complaints that U.S. logistics company FedEx has failed to deliver express packages to designated addresses in China and diverted them to other wrong places without authorization, said Ma Junsheng, head of the SPB.
"It severely harmed the legitimate rights of clients, disturbed the courier market order and violated China's relevant regulations on the express delivery sector," said Ma.
The provisional regulations on express delivery require courier companies to send mail to addresses or receivers as recorded in contracts. The administration of delivery market entitles post authorities to punish companies violating delivery service standards and seriously damaging clients' interests.
Ma believed that filing a case for investigation of FedEx helps maintain market order, protect clients' interests and ensure the security of postal communication and the overall economy.
Ma also noted that China has a vast and growing express delivery market and welcomes companies from all countries to invest in this sector if they abide by Chinese laws and regulations, follow market rules and respect contracts.
The country does not allow companies to disrupt normal delivery service for non-commercial purposes, or undermine the legitimate rights and interests of Chinese enterprises, said Ma.