(ECNS) -- Samsung has issued an apology to Chinese consumers after being criticized for adopting a double standard in dealing with the faulty Galaxy Note 7.
Samsung said it failed to offer sufficient explanation or fully consider the feelings of Chinese consumers in its global recall of 2.5 million handsets, including 1,858 sold in China.
The company denied it adopted a double standard, saying most of its 150,000 Chinese consumers are actually using different batteries, which were provided by another supplier and met safety standards.
Samsung is now replacing batteries for Galaxy Note 7 in other markets with those used in China, according to its statement.
The company said it had contacted the Note 7 user whose mobile phone battery reportedly exploded.
Along with the supplier, it conducted a comprehensive check on the battery with the consent of the user. The result showed that there was no sign of internal combustion. It also entrusted China's authoritative testing institution CTTL to conduct a second check, with results consistent with the first.
It called on other users with similar problems to contact them.
Samsung said it wanted to express a sincere apology to consumers in China.
