Shanghai police's emergency hot line 110 received 13.97 million calls in 2016, but only 34.8 percent were valid calls, according to Shanghai Municipal Security Bureau.
Of the remaining invalid calls, 38 percent provided false or purposely misleading information. Other incorrect calls included complaints for products of poor quality, reporting taxi drivers for detours and employers for not paying salaries.
The number of calls to 110 increased from 821 daily in 1993 to 38,000 in 2016. In the summer, Shanghai police receive 40,000 calls per day.
At present 400 police officers aged 29 on average are stationed at the city's hot line call center. Each officer averages a call every 1.5 minutes.
City police ask residents to only use the 110 hot line for real emergencies. Hot line 12345 is for non-emergency situations.
