Beijing plans new complaint hotline

Beijing authorities will set up a complaint hotline to supervise the operation of hotlines, convenience services phone numbers and emergency phone numbers of government agencies and State-owned enterprises and institutions, Beijing News reported.

According to a regulation on service calls, published by the Beijing municipal government on Jan 6, the Beijing Service and Information Center will put the line into operation and be responsible for the administration, coordination, inspection and assessment of the service calls.

The center will collect complaints and suggestions from the public through the hotline, and the assessment of those service calls will be included into the performance evaluation system of the government.

The center will also be responsible for the investigation of public complaints and must respond to complainants in a timely manner.

The center will circulate notices of criticism for people and organizations that get frequent complaints. Such people and groups will be investigated.